About Us
Care done differently.
The mission of our support service is to empower participants and their families by giving them a voice and a choice in their support. Making meaningful connections starts with thoughtful pairings, which is why we carefully vet and match all support workers.
Our Mission
We are dedicated to helping support and care workers achieve their goals on a personal and professional level. Each support worker is thoroughly screened to ensure suitability to work with clients with their unique needs. We conduct a variety of screenings and checks to provide you with peace of mind.
How We Work
By working closely with both carers and participants, we carefully match them in order to ensure both achieve their goals and outcomes. In partnership with a registered training organisations, up-skilling and ongoing training are offered to the support staff to ensure expectations are exceeded. We offer choices to allow those in need of care the flexibility to build their own workforce and meet the goals in their plan.
Meet our team
Meet Caitlyn
Partnerships Manager
Caitlyn brings over 19 years of experience in the disability sector, along with a genuine passion for supporting individuals and families.
Her career began as a support worker, where she spent nine years working hands-on with people with diverse and complex needs. During this time, she supported children in specialist school settings and worked within residential care, helping create safe, nurturing environments for young people.
Caitlyn later stepped into a national leadership role as National Sales Manager for Education at HCA, where she developed a strong focus on the importance of training, qualifications, and maintaining high standards across the support workforce.
Now a mother of two, Caitlyn understands firsthand how important reliable, high-quality support is for families. She is deeply committed to connecting participants with compassionate, skilled support workers who truly understand their needs.
Meet Olivia
Customer Engagement Manager
Olivia is a qualified Certificate IV Disability Support Worker with over 9 years of hands-on experience supporting individuals to build independence and live fulfilling lives.
She has worked across both residential settings and specialist schools, supporting people with a wide range of needs with care, consistency, and empathy.
As a mother of three, Olivia brings both professional expertise and personal understanding to her role. She knows how meaningful the right support can be for families and is passionate about ensuring every individual receives the care they deserve.
Olivia’s approach is centred on personalised, high-quality support. She is dedicated to building strong relationships and helping participants thrive with the right guidance and team around them.
Our Screening Process
The screening process includes various checks such as background checks, reference verifications, and competency assessments. These screenings help ensure that only qualified individuals with the necessary skills, knowledge, and experience are selected as support workers. By conducting these screenings, the support service can provide peace of mind to participants and their families knowing that they will be receiving care from professionals who are trustworthy and reliable.
Get in touch with us today
