Our Policies & Governance
- Official Document
Privacy Policy
Care Republic is committed to protecting the privacy and personal information of individuals who interact with our services and website.
This Privacy Policy explains how Care Republic collects, uses, stores and protects personal information when you visit our website or submit information through online forms.
Collection of Personal Information
Care Republic may collect personal information when individuals submit a contact enquiry, submit a referral form, apply for support work, subscribe to updates or newsletters, or contact us via email or phone.
The information we may collect includes names, phone numbers, email addresses and any other information voluntarily provided in enquiry or referral forms.
Use of Personal Information
Personal information collected through the Care Republic website is used for the purpose of responding to enquiries, coordinating support services, communicating with participants, families and workers, reviewing referral requests and improving our services.
We only collect information that is reasonably necessary to provide our services.
Disclosure of Personal Information
Care Republic will not sell or distribute personal information to third parties. Personal information may only be shared with relevant staff members or service providers where it is necessary to deliver support services or where disclosure is required by law.
Data Security
Care Republic takes reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. Information submitted through our website is handled securely and accessed only by authorised personnel.
Cookies and Website Analytics
Our website may use cookies or basic analytics tools to understand how visitors use the site and to improve website functionality. This information does not personally identify users.
Access and Correction
Individuals may request access to personal information held by Care Republic or request that their information be corrected or removed. Requests can be made by contacting hello@carerepublic.com.au
Changes to this Policy
Care Republic may update this Privacy Policy from time to time to reflect changes to our services or legal obligations.
- Usage Agreement
Website Terms of Use
These Terms of Use govern the use of the Care Republic website. By accessing or using this website you agree to comply with these terms.
Website Information
The information provided on the Care Republic website is intended for general information about our services and supports. While Care Republic aims to ensure the information on this website is accurate and up to date we do not guarantee that all content is free from errors or omissions. Information may change from time to time as services evolve.
Intellectual Property
All content on this website including text, images, logos, graphics and branding is the property of Care Republic unless otherwise stated. This material may not be reproduced, copied or distributed without permission.
External Links
This website may include links to external websites or third party resources for informational purposes. Care Republic is not responsible for the content or practices of external websites.
Acceptable Use
Users agree to use this website only for lawful purposes and in a way that does not damage or interfere with the operation of the website or the experience of other users.
Limitation of Liability
Care Republic is not liable for any loss, damage or inconvenience resulting from the use of this website or reliance on information provided on the website.
- Referral Policy
Referral Information
Care Republic provides a referral form to make it easier for individuals, families and professionals to connect participants with support services.
By submitting a referral through this website the person making the referral confirms that they have the participant’s consent to share their contact details with Care Republic.
“Information submitted through the referral form will only be used for the purpose of reviewing the support request and contacting the participant or their representative to discuss potential services.”
Submitting a referral does not create an obligation for Care Republic to provide services and does not guarantee service availability. Care Republic treats referral information as confidential and handles all personal information in accordance with privacy obligations.
- Quality Assurance
Complaints and Feedback
Care Republic is committed to providing respectful, safe and high quality support services. We welcome feedback from participants, families, support workers and community partners as it helps us improve the quality of our services.
Our Commitment
All complaints will be handled respectfully and confidentially and Care Republic will aim to respond as soon as reasonably possible.
How to reach us
Complaints or feedback can be submitted by contacting hello@carerepublic.com.au
If a concern cannot be resolved directly with Care Republic individuals may also contact the NDIS Quality and Safeguards Commission.